FAQ

Below we answer the most frequently asked questions about the ASATEX online shop. If you still have questions, please use our contact form, we will be happy to help.

Does ASATEX also supply consumers?

As manufacturer of protective workwear we offer our products to resellers only.

Why do I need to log in?

With the Login into our Shop we offer the following advantages to our resellers:

• Access to their customized special prices
• Ordering ASATEX products, especially the Quick Order
• Access to your Order History
• Add articles to your wish list

When does the shipment happen?

Orders being placed until 13:00 CET will usually be shipped on the same day so you get your goods as fast as possible.

When do my goods arrive?

Generally the delivery happens one day after the shipment (shipments only within germany). For the exact status of your delivery, we added a Tracking option for you. There your can check, where exactly your goods are at the moment.

Did you receive my order?

After receiving your order we immediately send you an order conformation by e-mail, summarizing the articles you asked for. Additionally you can review your order in the Order History.

Do all buyes of my company need to register?

To make the buying process for you as simple as possible you only need to register in our shop once. With this account all buyes in your company can log in with your customer number, access our shop and order articles in it.

I cannot find my size.

To give you some orientation while looking for the right size we compiled size charts for you. With the help of our size charts you can find the size that fits the best to the one you are looking for.

How do you calculate the freight costs?

Above your free delivery limit we do not charge any freight costs. If the net value of your shopping cart is below your free delivery limit, we charge the cost per packaging piece. You can find the exact cost in the Shipping and Charges.

Are deviating delivery adresses possible?

Yes, deviating delivery adressses are possible. You can even save them to use them in future again. If you like we can also ship the goods with either a neutral or your own delivery note. Simply choose another delivery adress, upload your delivery note, finished. The fastest way to deliver the goods where they are needed.

Can I order custom-made products?

You are excited by our products, but you need an article with your own label or a modification of our product?

Starting at 5,000 pair of gloves, 3,000 - 10,000 coveralls (depending on the model) we like to help you to get what you need. Contact us and we will find a solution for you.

What is a Quick Order?

You know our product range and know exactly what you need? Then our Quick Order is the ideal tool to enter your order as fast as possible. Article number, size, colour, quantity - Into the shopping basket!